Shipping & Returns

Domestic Shipping: 
WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched and 5-6 working days for delivery in Metro Cities & 8-10 days in other cities.

Normally orders placed before 1 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customisation will require additional time and will be shipped in 10 working days.

For shipments delivered outside DELHI, the customer’s state may charge an OCTROI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTROI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
 
Tracking: e-mail containing your package tracking information will be sent after shipment.
Please mail us at info@bandbox.in if any question. 
Cancellation of Order by User:
• Cancellation of order within 6 hours without penalty, except the 4% Bank Charges
 
After placing an order, the customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
 
General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. www.bandbox.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.bandbox.in and accept www.bandbox.in decision regarding the cancellation.
 
Cancellation of Order by Bandbox 
Bandbox reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
 
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Bandbox for re-delivery shall be claimed from the User.
 
Replacement/ Return Policy by www.bandbox.in
 
We offer a 7 Days Return/Exchange policy at Bandbox.
 
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
 
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given above. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
 
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Please Note: Every product has a weight limit. Incase of Weight limit exceeding, there are chances of damage to the product which will be at the sole discretion of the customer and Bandbox reserves the right to not refund or exchange the product.
 
Our Return Policy:
• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
 
Refund Policy by www.bandbox.in
 
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end choice of the customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to the customer if customer demands
• 100% refund will be given if a product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is outside the service area, then only 100% refund will be given
 
Cases of the customer demanding refunds:
• Refund will be 90% off Order Cost, in case of customer don't want a suitable and available replacement of product • In express-orders, only 90% refund will be given, If the delivery address is outside the service area
 
Products purchased during Sale are not eligible for return or exchange unless there is a manufacturing defect which will be checked by the Bandbox QC Team on arrival and refund/exchange will be processed accordingly. 

 

Please Note: Products Once Dispatched, cannot be cancelled.